Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction.
As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.
First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication.
Key Features of Comm100 Live Chat
• Fully customizable chat buttons and windows
• Real-time visitor monitoring and tracking
• Rule-based proactive chat
• Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
• Pre-chat survey, post-chat survey, operator wrap-up
• Rule-based chat routing and allocation
• Team collaboration and supervision
• Complete easy-to-search chat history
• Insightful performance reports & analysis
• Multiple Languages and auto-translation
• Granular permission setting
• Industry security and reliability
• Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
• Web, desktop and mobile apps
• APIs and webhooks
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